‘Just Treat Us With Respect’: David Dao’s Attorney Blasts United for Mistreating Customers
The legal representative for the man who was dragged off of a United flight scolded the airline today in a briefing where he discussed how corporate America treats people.
Attorney Thomas Demetrio spoke at a press conference in Chicago where he announced that a lawsuit would “probably” be filed for the injuries Dr. David Dao suffered from his forced removal. Demetrio remarked that the law does not allow United to use “unreasonable force or violence” to eject a paying passenger under any circumstances.
Demetrio went on to say that after hearing from multiple different groups and figures, he has concluded that United and other airlines have a poor track record of treating customers with respect.
“We want fairness in how people treat us, we want respect, and we want dignity. That’s it. Not a big deal. This seems so simple. Forget the law for a minute that requires common decency in the treatment of passengers, but just treat us with respect. Make us feel like you really care.”
Demetrio continued to say that he hopes the incident will facilitate a discussion that will cause various industries to treat customers with fairness. The attorney also took issue with Oscar Munoz over the United CEO’s hesitancy before apologizing directly and admitting Dao did nothing to deserve what happened.
Watch above, via CNN.
[Image via screengrab]
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