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VA Inspector General Releases Blistering Report on Phoenix VA Office

The office of the VA inspector general has released a blistering report on allegations of long waiting times and substandard treatment at the Phoenix VA office where the nation-wide uproar over poor treatment of veterans began. The interim report [PDF] says the investigation has not been completed yet, but they’ve “substantiated that significant delays in access to care negatively impacted the quality of care at this medical facility.”

They report that “inappropriate scheduling issues” have been “systemic” throughout the VA, and they’ve found that roughly 1400 veterans did not have a primary care appointment but were listed on the Phoenix center’s electronic waiting list. Conversely, 1700 veterans were waiting for a primary care appointment but were not on the list, and “continue to be at risk of being forgotten or lost.”

They also reportedly discovered unofficial lists that may have been those “secret” waiting lists spoken of in initial reports about cover-ups at the Phoenix facility.

And on top of all that, they are also reviewing allegations of mismanagement, “sexual harassment, and bullying behavior by mid- and senior-level managers at this facility.”

You can read the full report here.

[h/t Ben Kesling]
[image via Dept. of Veterans Affairs]

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Follow Josh Feldman on Twitter: @feldmaniac

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