Secretary for Veterans Affairs Robert McDonald had an interesting take on the criticism of long wait times at VA facilities, arguing Monday that Disney theme parks aren’t judged based on their wait times.
McDonald’s remarks, which were made during a breakfast event held by The Christian Science Monitor, started to gain attention after they were tweeted out by attendee Washington Examiner reporter Sarah Westwood.
At CSM breakfast VA Sec McDonald says we don’t measure Disney’s success by wait times so why should we measure VA’s? pic.twitter.com/heVpCzNdRq
— Sarah Westwood (@sarahcwestwood) May 23, 2016
“When you got to Disney, do they measure the number of hours you wait in line? Or what’s important? What’s important is, what’s your satisfaction with the experience?” McDonald said in the full quote. “And what I would like to move to, eventually, is that kind of measure.”
McDonald continued to say that the “create date” metric, which measures how long a veteran has to wait from the moment they first ask for care, is not a “valid measure” of wait time. Instead, he supports measuring wait times from how long veterans have to wait past their “preferred date” for care.
In 2014, an internal VA investigation found that at least 35 veterans in the Phoenix area died as a result of the long waiting times at the local VA hospital or after being secretly removed from the list entirely.
[Image via the White House]
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