MSNBC anchor Mara Schiavocampo had an aggravating experience when she attempted to sign up for the health insurance exchanges which opened on Tuesday. She did her best to navigate a glitching website and talk to a representative to resolve her issues, but had no luck in signing up for that aspect of the Affordable Care Act.
Schiavocampo began by walking viewers through the log-in process on the New York state exchange website.
“So this is step two, filling out personal information about me and my family before I get to the final step of choosing a plan,” she said. “I keep getting this error page. It won’t let me progress past identifying — it won’t let me progress past verifying personal information, so I’m going to call the help number and see what they have to say.”
30 minutes later, after failing to have her issues resolved by any of the means provided by the federal government, Schiavocampo confessed that she was becoming frustrated.
“This is the second call so I’ve probably spent 20 minutes on the phone now,” she said. “We started about 35 minutes ago. So, at this point I’m going to hang up and call it a day.”
“If I were signing up for myself, this is where my patience would be exhausted,” Schiavocampo confessed.
Watch the clip below via MSNBC:
[Photo via screen grab ]
Have a tip we should know? email@example.com