Nearly two years after he requested an appointment with a Veterans Affairs hospital, Vietnam veteran Doug Chase finally got approved for a visit to a primary care doctor. Unfortunately, he’d died in August 2012 of a brain tumor.
Suzanne Chase, his widow, received a letter dated June 12, 2014 saying he could now call doctors at a Bedford, MA hospital to schedule an appointment. “We are committed to providing primary care in a timely manner and would greatly appreciate a prompt response,” it read at the bottom.
“It was 22 months too late, I kind of thought I was in the twilight zone when I opened this letter and read it,” she told WBZ News. The reason he was initially ineligible: he’d never visited a VA hospital in the past.
However, Chase says that the VA knew her husband was dead at the very least, since she’d applied for funeral benefits after his passing and was denied.
When contacted, the VA apologized profusely and said that the Acting Director was trying to get in contact with Chase.
Watch an interview with Chase below via WBZ:
[Image via screenshot]
Have a tip we should know? firstname.lastname@example.org