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Shep Smith Goes Off On AT&T And Their Service, Compares Them To Crack Dealers

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» 89 comments

Everyone knows the old saying “never argue with the man who buys ink by the barrel.” Well, someone should make an addendum for the folks at AT&T; never try to change the cell service of a man who buys his studio cameras by the pound. The company has been angering folks for months by attempting to force people out of “unlimited” service plans by, y’know, limiting them and, today, they made the mistake of trying that move on none other than Fox News’ Shepard Smith.

Smith could barely let Mashable’s Lance Ulanoff, who was there to explain what was going on, say more than a few words, he was so angry. He compared AT&T’s plan of changing the rules after people had already signed contracts to a crack dealer marking up the price after his customer’s are already hooked. Ouch!

“I have 30 seconds left and I’m gonna finish because you know what these people have done to us? Listen now. They told us, ‘Go ahead. Here’s all it’s going to cost.’ We revamp and reorganize our lives around these [devices] and do exactly what they told us to do at this price – unlimited! – and signed a contract – remember the contract? – and now the word is ‘We’re gonna charge you more.’ You’re system’s no good and you fibbed to me and I don’t appreciate it.”

Right on, Shep! He’s totally right! We should get the word out about this. Send this clip around! Email it! Watch it with friends! Tweet it! Do everything you can to send it to everyone you know…on your iPhone…which none of us are ever going to stop using…no matter how badly they screw us.

Sigh…

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  • News Of The World

    Couldn’t agree more.  Shep is absolutely right.  I also have AT&T “unlimited” data plan and it is absolutely obscene that they feel they can limit data speeds to people who use “too much” data.  What the hell does “unlimited” mean?  AT&T operates their cell phone service like a scam.

  • http://www.facebook.com/people/Emma-Thomas/100003357377085 Emma Thomas

    Drug dealing is a business. The fact that it is illegal doesn’t mean a damn thing.

  • Anonymous

    It’s unlimited DATA, not bandwidth.  You’re free to surf until the Palins come home but you’ll be doing it at dial-up speeds.  

    p.s. AT&T sucks!  

  • huffnnoccupyn

    Gee, and imagine how many more people would’ve been pissed off had AT&T bought T-Mobile?

    It’s time to break ‘em all up. AGAIN!

  • Lurch

    shep looks gaunt. is he HIV? he doesnt look well….

  • Anonymous

    It was only a matter of time before the death star started trying to force it’s unlimited customers into such limited BS. Might not have this problem if they were allowed to start assimilating all the phone companies into the collective.

  • Anonymous

    Just a suggestion to all big corporations, Don’t send out the insulting marginalizing truth memo to a TV news anchor who is on two hours a day on the highest rated cable news station.

    Oh well it was probably a Ron Paul supporter, who came up with this idea.

  • Anonymous

    This really should come as no surprise considering AT&T has been marketing “4G” phones for over a year now, despite the carrier only having a 4G network for a couple months..  I guess Shep is only re-affirming the obvious:  Don’t get AT&T. 

  • Anonymous

    As a former AT&T employee let me tell you that Shep is absolutely wrong in his comparison. Crack dealers have MUCH better customer service!

  • http://www.sarainitalyblog.blogspot.com/ sarainitaly

    speaking of crack, what is up with Shep? He is so skinny. 

    (i’m teasing, but dude be looking thin!)

  • Gloves Gunther Donahue

    The White House intends to boost government subsidies for wealthy buyers of the Chevy Volt and other new-technology vehicles — to $10,000 per buyer.Read more: http://dailycaller.com/2012/02/13/obama-hikes-subsidy-to-wealthy-electric-car-buyers/#ixzz1mIzlO2A1
    AT&T needs to get Obama in their corner. To sell more Obama Edsels:

  • Anonymous

    He says he did it for health reasons:

    http://www.mediaite.com/online/fox-news-shep-smith-explains-his-slimmer-figure-ive-lost-too-much/

    I agree with you though…all in moderation, Shep!

  • Anonymous

    How come that Shep Smith is on Fox? Is he a black sheep in no smart people zone?

  • Anonymous

    Not sure if FOX would approve of this complaining by shep. After all this is capitalism at its finest. They would say let the market decide:)

  • The Real Royal Emperor

    Doesn’t really work. Poor transition.

  • Anonymous

    speaking of crack dealers, whitney houston’s dead.. have ya heard ?

  • Gloves Gunther Donahue

    Obama to Lauer:

    “I deserve a second term, but we’re not done,” Obama said…”

    The first half of that sentence does not go with the rest of it. The guy speaks like he’s just learning English.

    Ay for a, Thee for the…

  • Anonymous

    Agree.  Shep is the rouge liberal on Fox.  He’s not much better than Geraldo and or Juan at Fox.

  • Anonymous

    For some reason Roger Allies like him.  I think they keep him on for the balanced look.  Personally, I can’t stand him.

  • Ben

    You just know Shep wanted to say “Cavuto is up next, oh and AT&T…go f*** yourself”
    It was written in his eyes.Damn PC I tell ya…good stuff,Shep.

    *drink*

  • Anonymous

     He’s not exactly my cup of tea but he’s undeniably the smartest exponent on Fox. Not big a compliment — you might say — but still…

  • http://twitter.com/InsideCableNews InsideCableNews

    Shorter Shepard Smith: “Waaaaaaaaaaaaaaaaaaaaaaaaaaaaaah!

    Those unlimited plans came about back before the carriers started getting slammed by data users doing everything with phones that didn’t exist when the concept of unlimited data was first proposed. This isn’t 2006. It’s 2012. It’s not really a bait and switch like Shep claims and Bershad concurs. Had the carriers realized what was coming in terms of data usage they never would have done the unlimited data plan to begin with. The current unlimited data model is broken and can’t be fixed. Everyone might as well realize that and adjust to the new paradigm because eventually every carrier is going to have to travel down the path AT&T (followed by Verizon) has gone.

  • Anonymous

    Don’t do crack in moderation? Go all out, lol?

  • Anonymous

     AT&T: “Waaaaaaaaaaaaaaaaaaaaaaaaaaah! Our customers, which we hate, are using too much data! Let’s change the definition of the contract to screw them!”

  • Anonymous

    He doesn’t look red (rouge) to me. Maybe you meant rogue?

  • X X

    Are you really that petty??

  • http://www.facebook.com/people/Mary-Bechthold/1380381077 Mary Bechthold

    Well Shep, that’s what the Consumer Protection Agency is for. Helping out the little people so they don’t get screwed by big companies:)

  • sid_id

    I can only speak for myself, let’s get that clear right off the get go. I know Shep is upset and has every right to be. Now, having said that, I have been a customer of AT&T for almost 40 years now, going back to the old landline days and ‘party’ lines (anybody remember those), and I have been extremely happy with their service. In 2000, I came into the world of the internet through AT&T and signed up for $14.95 a month (dial-up of course). 12 years later, I have high-speed internet through AT&T and they still honor that price from 12 years ago for $14.95. In 2009, I finally broke down and got a cell phone and yes it’s through them as well. I use a pre-paid cell and spend about $25 a month. Obviously, I use no kind of data package and don’t text but maybe two or three times a month, I have found cell phones to be quite annoying and only use them if I have to. Anyway, like I said, I can only speak for myself. I guess if it ain’t broke, there ain’t no sense in trying to fix it. I do sympathize with Shep though and I’m sure he gave them hell over the phone as well as on his broadcast.

  • Anonymous

    The same sort of practices by AT&T that led to the breakup of the phone companies and the birth of the baby bells. AT&T’s service sucks. I had them for years and if you drive 5 minutes out of the city, their reception is crap.

    Data transmission is cheap for these guys. To say they are being run into the ground by data hogs is nonsense. That is the excuse they use to jack up your rates. The last company standing that ends up offering a truly unlimited plan (no throttling either) will end up with a lot of customers.

  • Anonymous

    He’s sick, that’s pretty obvious.  Probably cancer.

  • http://twitter.com/aemoreira81 Adam Moreira

    Hey Shep…you and me both! What I have to wonder though is why customers have not yet sued for deceptive business practices, which this may fall right under (depending on the wording of the contract). 

    Having said that—where’s Consumer Reports on this?

  • Anonymous

    Guys, the infrastructure just isn’t there.  I guess they erroneously figured people would not use bandwidth unnecessarily.  It’s like the all you can eat buffet.  It only works when people don’t stuff themselves.

  • Anonymous

    silly repubs

  • http://www.proactivepolitics.blogspot.com/ Norbit Peters

    Booorrrriiiinnnnnggggg!!!

  • http://www.proactivepolitics.blogspot.com/ Norbit Peters

    Where’s Tommy to stir things up?

  • Anonymous

    I wish I could give your comment 100 thumbs up! I hate that I left my old provider for these used pieces of tissue. Ughhhhhhhh

  • Just some Blow Hard…

    Yes the infrastructure isn’t there. It is on land lines and in Europe because the government built them. I have always said that the towers should be public, but not the service. The telecom companies are really no different than insurance companies. It is basically a racketeering scheme. Hell, Apple originally designed the iphone to be not specified to a carrier for this reason. Btw, what She described is exactly what insurance companies did when they denied coverage. This is not capitalism.

  • http://www.facebook.com/people/Imnot-Tim/100002377097501 Imnot Tim

    what a unhappy, hate-filled, lonely person you must be.

    sad.

  • http://www.facebook.com/people/Imnot-Tim/100002377097501 Imnot Tim

    oh and you are a “smart” one huh?

    hilarious how bright the awfully dim actually think they are :)

  • Anonymous

    how did Obama get into this?

  • Anonymous

    The internet infrastructure is at best, barely hanging in there but is probably lagging. The days of ‘unlimited’ data are ending…for everyone.  Bandwidth requirements are through the roof and  we  will eventually  all have to pay on a usage basis.

    The carriers are each tweaking their response to it trying get customers under contract  so they look a bit different but, in the end,  billing will be consumption based.

    AT&T’s no different than any of them.

    This Smith moron needs to learn some things. What’s wrong with his face anyway?

  • Anonymous

    Had AT&T service for my business,and they as a company are worthless crack whores.I’d use 2 cans and some wire before I’d ever use AT&T for ANYTHING.They slammed my service plan twice,and only corrected their mistakes when I threatened with a complaint to the AG.This is one of the prime examples what deregulation has wrought for consumers.You can smooch my free market ARSE!!!!

  • http://www.madcharles.com/ MadCharles

    Shep Smith is what you get from a failed abortion.

  • Anonymous

    How can you comment on something you know nothing about? We are not talking about landlines, dial up service turned internet and, we certainly are not talking about pre-paid service. 

    Their service sucks! Their level of service is beyond ridiculous and their “tier levels” for repair is laughable. I’ve had several problems with all of my services cell, internet, phone and cable and I have only been with them 3 months. 

    I am so fed up with them that I am speaking with a lawyer friend of mine. I want out and I am not paying a cancellation fee!  

  • sid_id

    Maybe you didn’t read the first line of my post….I CAN ONLY SPEAK FOR MYSELF, LET’S GET THAT CLEAR RIGHT OFF THE GET GO.  This opening line was meant to prevent comments like yours. Good luck with your being fed up though.

  • Anonymous

    I hate to sound cliche… but this is Obama’s fault. He stopped the AT&T/TMobile merger. The two were trying to merge not because they wanted to make more money, they’re out of bandwidth. Refusing to let them merge pretty much doomed one or both. Now all AT&T can do is start to cap everything to survive.

  • Anonymous

    …so only republicans are affected by AT&T bandwidth caps? Really?

  • AIiveStiIIKickin

    Liberal sheep are screaming “RACIST!!!” throughout the land.

  • Love of Country

    Shep Smith disgusts me … I know you feel the same way!

  • Anonymous

    De-Regulation? How do you figure? There are several major carriers to choose from with better service that you can go to. When it was just Ma Bell, that was it. You took your service and you liked it.

  • http://www.sarainitalyblog.blogspot.com/ sarainitaly

    why is it obvious he has cancer? 

  • JAMES PAINTER

    Why?

  • http://www.facebook.com/people/Neil-Murphy/100000566621491 Neil Murphy

    Shep is a patriot, hes owned me since Katrina.

  • http://www.facebook.com/people/Neil-Murphy/100000566621491 Neil Murphy

    Hmmm, wait till we see how many expensive contraceptives a nation of liberal sk ank s can go through…

  • http://www.facebook.com/people/Neil-Murphy/100000566621491 Neil Murphy

    And yet they sign the contracts…they need to eat their losses till the contracts expire.

  • http://www.facebook.com/people/Neil-Murphy/100000566621491 Neil Murphy

    He explained his weight loss a few days ago, I didnt bother to read but Im sure you can gogle it.

  • shonangreg

    They are letting the market decide, and Shep is informing the consumers. Boycotting AT&T might be difficult, but it is sullying its name in the marketplace.

    It is also asking for an FCC inquiry on breach of contract/misleading advertisements.

  • shonangreg

    Didn’t think about it. Someone preaching conservatism brought race into the discussion, though, again . . .

  • shonangreg

    Prescription meds and alcohol. Maybe you’ve gone rouge from embarrassment. So casually mentioning Whitney’s death in the wrong context, at the wrong time, for the wrong reasons would be enough to make my cheeks rouge also.

  • http://pulse.yahoo.com/_TWK2YYJTTIDLZIVV7NKZM23Z6Q Tyler

    This is why I don’t like deregulation.  Service goes down the tubes there is no incentive to make a good product.  

  • Anonymous

    ??

  • Anonymous

    First of all, there is nothing wrong with the way Shep looks – you guys are just used to seeing fat faces like that liberal slob Chrs Mathews, who spits when he speaks.  Secondly, stop playing games and watching movies on your phone and you will not have to worry about your data usage.  It’s time people remember what the major reason is for having a phone – phone calls!   

  • Anonymous

    AT&T needs to be “Netflix’ed”

    When they see their stock price hit single digits, they’ll get religion

  • http://pulse.yahoo.com/_34VQ3NDNOFFUF6R7ALXY6O33S4 Cal

    They’re not in any way “out of bandwidth”. That’s nonsense. Ever notice that T-Mobile, despite being a smaller company with less bandwidth available than AT&T, has never had to resort to nonsense like this? Nor has Verizon. It’s just AT&T being greedy.

  • http://pulse.yahoo.com/_34VQ3NDNOFFUF6R7ALXY6O33S4 Cal

    Yep, but now AT&T’s been spending decades re-acquiring the Baby Bells, and they’re back to being the behemoth that was broken up before.

  • http://pulse.yahoo.com/_34VQ3NDNOFFUF6R7ALXY6O33S4 Cal

    If AT&T miscalculated, that’s their problem. They should have to honor their contracts anyway and eat the loss. It’s the cost of doing business. Sometimes miscalculations cost you a bunch of money.

  • Love of Country

    He’s a democrat masquerading as an Independent.  Kinda like OReilly is a Republican masquerading as an Independent.

    At least Shep didn’t turn Katrina into a race baiting marathon like Matthews and MSNBC did but he’s a snake in the grass just the same.

  • http://profile.yahoo.com/N6TJIEPKVTJ4GDCSZWUIAM3WBM greg

    Tmobile does do this silly, at 2 GBs, for every customer not just the top 5% of users.  and they are all running out of bandwith.  Why post about something you know nothing about?

  • http://profile.yahoo.com/N6TJIEPKVTJ4GDCSZWUIAM3WBM greg

    unless you are grandfathered in with VZW and stay loyal :)

  • http://profile.yahoo.com/N6TJIEPKVTJ4GDCSZWUIAM3WBM greg

    Data usage is multiplying exponentially, and when all your money goes to building up your brand name and subsidizing iPhones instgead of investing in your network you run into issues like this.  By the way Sprint is the only company with a truly unlimited data plan, but only because they don’t have the customers or the high speed network for it to effect them as it would the other carriers.

  • http://profile.yahoo.com/N6TJIEPKVTJ4GDCSZWUIAM3WBM greg

    this is the right context, random internet message board, also its the right time since its current, and its the right reason to troll noobs.

  • http://profile.yahoo.com/N6TJIEPKVTJ4GDCSZWUIAM3WBM greg

    they are called smartphones for a reason

  • http://profile.yahoo.com/N6TJIEPKVTJ4GDCSZWUIAM3WBM greg

    No matter how AT&T would have approached it, the data speeds are going to slow down with high usage regardless.  Lets pretend for a moment they don’t send those text messages, don’t “throttle” customers who are high users, what happens then?  They do not have the bandwith to keep up with demand, and the person who uses the net sparingly loses out on speed immediately.  Not saying this would have been a better option, but AT&T only has so much bandwith, and it can’t keep up with the exponential growth of smartphone data usage.  The reason I think things like this are necessary is because droids are easy to hack and turn on the mobile hotspot for free, I’ve done it and used over 16 GBs in one month on 3g speeds, when I upgrade to 4g and am running 2 laptops and my ps3 off as well as all my mobile data off of my mobile hotspot over VZW 4g network I’m guessing i’ll hit 80 GBs a month.  I pay a premium for my service though.  AT&T you pay a premium, but its for name brand and to subsidize Iphones not for the best network.

  • Anonymous

    Looks like it to me. I’m not wishing him any ill will, but I’ve seen that look before, and then later you hear about it. Hopefully, I’m wrong.

  • Anonymous

    In the end, all subscriptions will change.

  • http://twitter.com/Samuel_Bun Samuel_Bun

    Shep gets mad cause AT&T lie or are they misleading us. What other big corporations give us misleading information.

    first cast out the beam out of your own eye; and then shall you see clearly to cast out the speck out of your brother’s eye.

  • Anonymous

    Ok, my 2¢. Don’t like throttling? Get an unbranded smartphone and get the non-smartphone plan. It’s the only way. Never expect this tactic to be possible with an iPhone as all iPhones have similar IMEI strings. I am throttled as well, but have a spare unbranded phone that I’ve used over 17gb on last month with NO slowdown. It’s all about knowing the system.

  • Anonymous

    This is the definition of predatory capitalism.

  • http://www.facebook.com/people/Jamie-Murphy/1788049486 Jamie Murphy

    I got a funny feeling he might change his mobile provider…

  • http://www.facebook.com/timothy.berry.jr T.J. Berry

    Everyone – Do not tolerate these kinds of unlawful and deceptive business practices. Switch carriers and file a complaint here: 

    http://esupport.fcc.gov/complaints.htm 

  • JAMES PAINTER

    O.K.

  • http://profile.yahoo.com/VWLYIEKHY3PAVAPHKEJQAJMUIA Michael Staropoli

    I was told by AT&T that the throttling is due to congestion in my area, but yet if I call today to add 10 new lines with data contracts they would happily except.  I just don’t see how they can continue to take on new customers while abandoning and screwing over existing customers.  If you don’t have the bandwidth for existing customers how can you add new ones?!?

  • Anonymous

    Like most people here I think FOX is a joke, but Shep Smith is the only personality on FOX I’ll listen to.  He seems far more balanced then all of the others who have absolutely no creditability.

  • Anonymous

    I heard he went on a diet and said he thought he lost too much weight.

  • terryjambo

    HAHAHAHAHAHAHA This guy is just learning english. Sure he is a lousy president with his stupid stimulus bills and Obamacare but President Bush Jr. was 1,000 times worse. After his reign as supreme emperor of US/ Interpol everyone thought Americans were illiterate retards and warmongerers. Today everyone thinks Americans are illiteratre retards, that waste money and are grossly overweight. Things have improved so much!

  • http://twitter.com/Darr247 Darr Darr

    Yeah, except they have a lock on GSM service in the USA… verizon and sprint service is currently based on CDMA, which cannot do data and voice at the same time.

  • http://twitter.com/Darr247 Darr Darr

    Ummm… if they were trying to keep you, they would have lowered it to $9.95/month which is the price they’ve been selling it for to new customers for the last few years.

  • sid_id

    They were not trying to keep me, I had no intention of going anywhere else. And being that I am an existing customer, I would hardly qualify for a new customer rate, now would I. From what I have seen advertised with rates that low, they usually require a contract or for you to bundle it with other services or it is their lowest speed. I have no contract or requirement to bundle it and I have the max speed.

  • http://twitter.com/grimcity Neal Boyd

     You call us sheep but we herd like cats.

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