United CEO Sits For First Interview Since the Video: I Felt ‘Shame’

In his first television interview since the emergence of a video showing a passenger being dragged off of an overbooked United Airlines flight, United CEO Oscar Munoz said that he felt “shame” regarding the incident.

Appearing on Good Morning America Wednesday, Munoz offered a profuse apology to the passenger, Dr. David Dao, and others.

The first thing I think is important to say is to apologize to Dr. Dao, his family, the passengers on that flight, our customers, our employees. That is not who our family at United is. And you saw us at a bad moment and this could never, will never, happen again on a United Airlines flight.

Munoz also admitted that the statement he first issued hours after the incident, which was widely mocked on Twitter, was not a sufficient response.

“My initial words fell short of truly expressing what we were feeling,” Munoz said. “And that’s something that I’ve learned from.”

The CEO spoke out one day after his company’s stock took a sharp dive. After closing Monday at 71.52, the stock got as low as 68.36 on Tuesday, before rallying to close at 70.71. It is also up in pre-market trading Wednesday.

Watch above, via ABC.

[featured image via screengrab]


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Joe DePaolo is a Senior Editor at Mediaite. Email him here: [email protected] Follow him on Twitter: @joe_depaolo