Thomas Keller is Apologizing to Guests


Thomas Keller is a class act. Following the review heard round the world by New York Times restaurant critic Pete Wells, Keller is promising to do better. He posted a tweet:

The tweet links to his website, where he has posted an open letter, the text of which is below:

At all of our restaurants, in our kitchens and dining rooms, we make every effort to provide you with the best possible experience. We consider it our professional responsibility to ensure that every one of you feels special and cared for. To us, it is imperative that we improve and evolve every day. We constantly examine ourselves, our menu, our service and our standards.

Regretfully, there are times when we do not meet those standards. The fact that The New York Times restaurant critic Pete Wells’ dining experiences at Per Se did not live up to his expectations and to ours is greatly disappointing to me and to my team. We pride ourselves on maintaining the highest standards, but we make mistakes along the way. We are sorry we let you down.

We are not content resting on what we did yesterday. We believe we can do better for ourselves, our profession and most importantly our guests. We have the opportunity, the tools, the self-motivation and the dedication to do so.

When we fall short, we work even harder. We are confident that the next time you visit Per Se or any of our other restaurants, our team will deliver a most memorable experience.

— Thomas Keller, Chef / Proprietor


He messed up, he’s sorry, and he’ll try to do better next time. A perfect response, and really the only correct response. Where have we not seen this before? Right, with the Altamarea group. Maybe they should take a page out of Keller’s book.

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