Comcast Issues Statement on That Ridiculous Customer Service Call

We were all very amused and disturbed yesterday by a Comcast customer service call that made us simultaneously laugh and want to punch something. But lest you think that was in any way representative of Comcast, the company issued a statement today saying it deeply regrets how their representative conducted himself on the call and it’s very sorry for the inconvenience.

Ryan Block tried canceling his service and found himself on the receiving end of a very, incredibly persistent customer service rep. He kept badgering Block about why he’s switching service, even when Block said he doesn’t have to tell him, and the Comcast rep kept saying things like, “So you don’t want faster internet?” It got annoying quickly.

Today Comcast issued an apologetic statement to Mashable about the whole thing.

“We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.”

If you’d like a refresher, here’s the audio of the call:

[image via Shutterstock]

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Follow Josh Feldman on Twitter: @feldmaniac

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