United CEO in Statement: ‘I Apologize for Having to Re-Accommodate These Customers’

United has tweeted out a statement from CEO Oscar Munoz addressing the disturbing video you’ve almost certainly seen by now of a passenger being forcibly removed.

Initially, United explained that the flight was overbooked and “after our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate.” They apologized for the “overbook situation.”

The statement from Munoz apologizes for “having to re-accommodate these customers”:

United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0

— United (@united) April 10, 2017

“Re-accommodate.”

In case you need a reminder, this is what happened on the plane:

@united @FoxNews @CNN not a good way to treat a Doctor trying to get to work because they overbooked pic.twitter.com/sj9oHk94Ik

— Tyler Bridges (@Tyler_Bridges) April 9, 2017

[image via Markus Mainka / Shutterstock.com]

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Follow Josh Feldman on Twitter: @feldmaniac

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