Apple Faces Backlash on Day of Big Product Launch As User Whose iTunes Purchase Disappeared Goes Viral
If you’ve ever bought a movie on iTunes, you may think you permanently own it. But as with so many things, and particularly Apple things, you probably should have read the user agreement. That’s what Twitter is finding out right now when it comes to digital ownership.
A tweet has gone viral lamenting the disappearance of previously purchased movies from a Canadian user’s library. It includes a screenshot of the response from Apple explaining that the purchased movies aren’t actually owned by the purchaser.
Me: Hey Apple, three movies I bought disappeared from my iTunes library.
Apple: Oh yes, those are not available anymore. Thank you for buying them. Here are two movie rentals on us!
Me: Wait… WHAT?? @tim_cook when did this become acceptable? pic.twitter.com/dHJ0wMSQH9
— Anders G da Silva (@drandersgs) September 10, 2018
Here’s some text from that screenshot:
I see that you are unable to locate some of your purchased movies. After reviewing this case, I have noticed that the content provider has removed these movies from the Canadian Store. Hence, these movies are not available in the Canada ITunes Store at this time.
The word “purchased” doesn’t quite match with “these movies are not available” there, and that’s what has Twitter reacting.
Lol, they only say the movies are removed from the store, like that is a full explanation. If you buy a movie from a brick and mortar store and they remove it later, they don’t break and enter in all their customers houses to remove/steal the movie..
— Roeland de Vries (@RoelanddeVries2) September 12, 2018
Given it says “Buy” and “Purchase” it is reasonable to assume the expectation is you own it for life.
— Modified Mind (@VModifiedMind) September 12, 2018
The tech situation people are finding themselves in here is the result of DRM, digital rights management. As the Los Angeles Times pointed out, researchers from Case Western Reserve University School of Law and UC Berkeley’s School of Information published a 2016 study in 2016 on the how the reality of what a consumer “purchases” from retailers matches with the public perception of that purchase.
Obviously “even retain possession” is the most pertinent aspect of that result to this Twitter group realization.
that study found that 83% of users at that time did not understand that they were buying digital access on only a semi-permanent basis, and did not actually own the content.
In subsequent emails from Apple to Anders Silva, they explained essentially the same thing.
Me: I am not really interested in the rentals. I want my movies back or my money back.
Apple: I totally get how you feel…
Me: Condescending, but go one…
Apple: You see, we are just a store front.
Me: Store front?
— Anders G da Silva (@drandersgs) September 11, 2018
Pertinent text from that screenshot:
Please be informed that the iTunes/App Store is a store front that gives content provider a platform or a place to sell their items. We can only offer what has been made available to us via the studios or distributor. Since the content provider has removed these movies from the Canadian Store, I am unable to provide you a copy of the movies.
Aside from the question of the forthrightness or clarity of companies like Apple in explaining to a user what they are actually paying for, there are still a number of questions about the efficiency and functionality of DRM, and have been for years. One person replying to the current tweet threads noted genuine problem with the question of ownership that appears to have no solution, digitally.
To clarify: iTunes has deleted things on my local system from my iTunes library, which I put into my library by playing cds that I physically own. I've stopped using iTunes to put music on my computer.
— A Shiny Blue Thing That Won't Be Quiet (@LadyMdeJ) September 12, 2018
You may have purchased a movie on DVD or Blu-Ray and added it to a digital library in the past. This individual purchased CDs of music and had them added to the iTunes library. When the “storefront” lost their distribution rights, the DRM software made no differentiation to ownership between a user who downloaded it, and one who had purchased the physical CD.
With DRM, when you purchase music, movies, video games, or even apps, ringtones … just about anything digital, you aren’t always buying exactly what you think you are. And when the digital landscape changes, you may find your “purchase” was just a really long but nevertheless temporary rental.
As Hugo Award-winning science fiction author John Scalzi said in response to the iTunes tweets…
Reminder: you don't own anything digital. https://t.co/U0kDTWZ82X
— John Scalzi (@scalzi) September 12, 2018
[Featured image from screenshots]
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